Privacy Policy

Atelier Coloré Canada ("we," "us," "our") operates the website ateliercolorecanada.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Who We Are

Atelier Coloré Canada
Business Owners: Saloni Gupta & Gulshan Chadha
Email: salonig2cando@gmail.com
Phone: +1 (587) 568-0909 / +91 7584 924860

Canada Address: 126 Maligne Drive, Hinton, Alberta, T7V 1J3 Canada
India Address: D 201, AWHO Vikram Vihar, Sector 27, Panchkula 134116, Haryana, India

We are based in India and ship to customers in Canada and internationally, including the United States, United Kingdom, and Australia.

2. Information We Collect

We may collect:

• Contact information: name, email address, mailing address, phone number.
• Order information: billing/shipping address, items purchased, order value.
• Payment information: processed securely by our third-party payment processor ([PAYMENT PROCESSOR NAME — TO BE ADDED, e.g. Stripe/Shopify Payments]). We do not store full credit card numbers on our servers.
• Account information, if you create an account: username, password (encrypted).
• Communications: messages sent through our contact form, artist "Sell" submissions, or customer support emails.
• Technical information: IP address, browser type, device type, and site usage data, collected automatically via cookies and similar technologies.

3. How We Use Your Information

We use personal information to:

• Process and fulfill orders, including shipping and payment.
• Respond to inquiries, including artist submissions via the "Sell" page.
• Send order confirmations, shipping updates, and customer service communications.
• With your consent, send marketing emails and newsletters (see Section 7, Consent & CASL).
• Improve our website, products, and services.
• Comply with legal and tax obligations.

4. How We Disclose Information

We do not sell your personal information. We may share it with:

• Service providers who help operate the Site (e.g., payment processors, shipping carriers, email/newsletter platforms), solely to perform services on our behalf.
• Legal authorities, if required by law, regulation, or valid legal process.
• A successor business, in the event of a sale, merger, or transfer of the business.

5. Where Your Data Is Stored

Customer personal data collected through forms on our Site is stored via Airtable, hosted on US-based servers by default. Our database infrastructure (hosted via Supabase) is located in the United States. Our web hosting is separate infrastructure that does not store personal data. Our team accessing and processing this data operates remotely from India. We take reasonable administrative, technical, and physical measures to safeguard your information regardless of where it is accessed or processed.

6. Cookies

Our Site may use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the Site. You can disable cookies through your browser settings; some features of the Site may not function properly if you do.

7. Consent & CASL (Canada's Anti-Spam Law)

We only send you marketing or promotional emails if you have provided express consent (e.g., by checking an unchecked opt-in box at signup or checkout). Every marketing email includes a working unsubscribe link. You may withdraw consent at any time by clicking "unsubscribe" or emailing us at salonig2cando@gmail.com.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., tax record-keeping requirements).

9. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for marketing communications.
• Request deletion of your personal information, subject to legal record-keeping obligations.

To exercise any of these rights, contact us at salonig2cando@gmail.com.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact:

Saloni Gupta & Gulshan Chadha
Atelier Coloré Canada
Email: salonig2cando@gmail.com
Phone: +1 (587) 568-0909 / +91 7584 924860

Canada Address: 126 Maligne Drive, Hinton, Alberta, T7V 1J3 Canada
India Address: D 201, AWHO Vikram Vihar, Sector 27, Panchkula 134116, Haryana, India