Return & Refund Policy

We want you to love your purchase. If something isn't right, here's how returns and refunds work.

1. Return Window

You may request a return within 30 days of the delivery date.

2. Eligibility

To be eligible for a return, items must be:

• In original, unused condition.
• In original packaging, where applicable.
• Accompanied by proof of purchase (order number or confirmation email).

Due to the handmade and often one-of-a-kind nature of our original artworks and artisan handicrafts, custom/commissioned pieces are final sale and not eligible for return, unless the item arrives damaged or significantly not as described.

3. Damaged or Defective Items

If your item arrives damaged or not as described, contact us within 72 hours (3 days) of delivery with photos of both the item and the original packaging (bubble wrap/foam for deco items, or the sealed cardboard tube for paintings and sketches). Keeping the original packaging helps us process your claim with the courier. We will arrange a replacement, repair, or full refund at no additional cost to you.

4. How to Start a Return

Email salonig2cando@gmail.com with your order number and reason for return. We will confirm eligibility and provide return instructions.

5. Return Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect item): we cover return shipping.
• If the return is for any other reason (change of mind, etc.): [return shipping is paid by the customer — TO BE CONFIRMED].

6. Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are issued to your original payment method within 30 days. Since our prices are all-inclusive, an approved refund covers the full amount paid, including any duties/taxes we had included in the price. Original outbound shipping charges are non-refundable, except where the return is due to our error.

7. Exchanges

If you'd like a different item rather than a refund, contact us at salonig2cando@gmail.com and we'll do our best to accommodate an exchange, subject to availability.

8. International Orders

We ship from India to Canada, the United States, the United Kingdom, Australia, and other countries. Estimated delivery time is 3-4 weeks depending on destination and customs processing. Our prices are all-inclusive of customs duties and import taxes — you will not be charged anything additional on delivery. Return shipping for international orders is the customer's responsibility unless the return is due to our error (damaged, defective, or incorrect item).

9. Contact Us

Saloni Gupta & Gulshan Chadha
Atelier Coloré Canada
Email: salonig2cando@gmail.com
Phone: +1 (587) 568-0909 / +91 7584 924860

Canada Address: 126 Maligne Drive, Hinton, Alberta, T7V 1J3 Canada
India Address: D 201, AWHO Vikram Vihar, Sector 27, Panchkula 134116, Haryana, India